JIS News

The Jamaica Customer Service Association (JaCSA) will be hosting its sixth annual conference at the Terra Nova All-Suite Hotel on November 11 and 12.
Dubbed, ‘Celebrating Gold! Ignite a National Spirit of Service’, the aim of the conference is to sustain the Beijing experience by honing customer service skills in order to present the best of Jamaica to the world.
“The reality is that while we celebrate gold, it is important for us to ignite a national spirit of service since our athletes have brought us closer as a Caribbean people and have lit a flame of possibilities for us all,” expressed the President of the JaCSA, Richard Rowe.
Over the two days, the conference will feature round table discussions, presentations, workshops on customer service excellence and provide the opportunity for networking.
Topics will include: Engaging a nation to deliver world class service for economic strength and sustainability; Building interactive business communities via technology; celebration of services-igniting the flame of service excellence; Sustaining Beijing Experience-Engaging the world and Creative ways to deepen customer engagement.
Presenters include: Minister of Industry, Investment and Commerce, Karl Samuda; Minister of Information, Culture, Youth and Sports, Olivia Grange; Dr. Donna Goldstein; Trevor Smith, Wilbert Tomlinson, and other individuals involved in facilitating customer service.
“We want to promote the development and awareness of customer service through research, education, training, and networking,” Mr. Rowe highlighted adding that segments of the conference will be geared at introducing a national initiative for service excellence to Jamaica.
He explained that entities from the private and public sectors will present papers on how they feel the national initiative could be implemented. The papers will also act as a springboard to facilitate further discussions and cement the initiative.
“Through the round table discussions, best practice demonstrations, dynamic presentations and workshops, the conference will light a torch that will burn deep within to create a fulfilling customer experience,” the President asserted.
The outcome, he pointed out, would be “the empowerment of attendees and their organizations to be more collaborative and competitive in the global race of excellent customer service delivery. I implore anyone who means business in customer service to go back to the basics, learn some new ideas and implement them in your organization so that you can lift the standards of service not just in your organization but across the island,” Mr. Rowe stressed.