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Story Highlights

  • The Companies Office of Jamaica (COJ) will be ramping up service delivery during the entity’s two-month amnesty period from May 4 to June 30.
  • The amnesty is to facilitate the filing of outstanding annual returns; and removal of companies and closure of business names from its register.
  • Customer Service Manager at the COJ, Inger Hainsley-Bennett, said customer service will be stepped up to cater for the many customers, who will be taking advantage of the amnesty.

The Companies Office of Jamaica (COJ) will be ramping up service delivery during the entity’s two-month amnesty period from May 4 to June 30.

The amnesty is to facilitate the filing of outstanding annual returns; and removal of companies and closure of business names from its register.

Speaking at a Jamaica Information Service (JIS) Think Tank held recently, Customer Service Manager at the COJ, Inger Hainsley-Bennett, said customer service will be stepped up to cater for the many customers, who will be taking advantage of the amnesty.

She informed that an appointment system will be provided for persons, who will be filing their returns and who need help to complete the documents.

“They are paper documents and people tend not to like to complete paperwork and so what we are doing is, we will be having customer service representatives in-house, who will be able to assist persons,” she said.

Mrs. Hainsley-Bennett noted that the Compliance Department will also be sending out reminders to customers to encourage them to come in and regularise their businesses.

“So, for persons, who we do have contact information and email addresses for, we will be sending notices to them to tell them to come in,” she said, noting that the names of such companies and business will be placed on its website.

“What we found with some of our delinquent companies and business names is that they are still operating and they do have emails; however, the information is not at the Companies Office, because they have not come in to bring themselves up to date. That’s why there is a bit of a limitation for us not emailing everybody,” she explained.

Mrs. Hainsley-Bennett said the COJ’s mobile team will also be going to several parishes during the amnesty period.  “We are trying to reach as many persons as possible,” she noted.

The Customer Service Manager said the COJ is committed to resolving all complaints from customers on the same day, and within a five to 15-day period for issues that require investigation.

Customers can send their complaints via email to custsupport@orcjamaica.com. Mrs. Hainsley-Bennett promises a same-day response to electronic mail complaints, and 48 hours on the weekend.