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The Passport, Immigration and Citizenship Agency (PICA) has implemented a new customer relationship management system to increase efficiency and improve service delivery.
The Passport, Immigration and Citizenship Agency (PICA) has implemented a new customer relationship management system to increase efficiency and improve service delivery.

Improved Service Delivery at PICA Through New Customer Relationship Management System

The Passport, Immigration and Citizenship Agency (PICA) continues to embrace digital transformation by introducing a new customer relationship management system, called REL-M. The system enables customers to track their case from start to finish, access more information about the services...
Prime Minister, Dr. the Most Hon. Andrew Holness (second right), cuts the ribbon to officially hand over a new house to New Social Housing Programme (NSHP) beneficiary, Inez Francis (second left) during a hand over ceremony held on Friday ( January 31). Also participating the ceremony are (from left) Ms. Francis’ granddaughter, Keisha Nelson; Chairperson for the Oversight Committee of the NSHP, Judith Robb Walters (partially hidden in background); Minister of State in the Office of the Prime Minister and Member of Parliament for St. James Southern, Hon. Homer Davis and Former Councillor of the Maroon Town Division, Everes Coke.
Prime Minister, Dr. the Most Hon. Andrew Holness (second right), cuts the ribbon to officially hand over a new house to New Social Housing Programme (NSHP) beneficiary, Inez Francis (second left) during a hand over ceremony held on Friday ( January 31). Also participating the ceremony are (from left) Ms. Francis’ granddaughter, Keisha Nelson; Chairperson for the Oversight Committee of the NSHP, Judith Robb Walters (partially hidden in background); Minister of State in the Office of the Prime Minister and Member of Parliament for St. James Southern, Hon. Homer Davis and Former Councillor of the Maroon Town Division, Everes Coke.

PM Issues Warning to Deportees Intent on Committing Crime
Ministry of National Security Policy Analyst, Cyber Security and Intelligence, Jonelle Ramlal (left), and Senior Director, Cyber Intelligence Policy and Incident Response Branch, Trezawnah Gordon, participate in a Jamaica Information Service (JIS) ‘Think Tank’ on Thursday (January 30), during which they discussed the upcoming inaugural CyberSmart Conference, slated for February 11-12.
Ministry of National Security Policy Analyst, Cyber Security and Intelligence, Jonelle Ramlal (left), and Senior Director, Cyber Intelligence Policy and Incident Response Branch, Trezawnah Gordon, participate in a Jamaica Information Service (JIS) ‘Think Tank’ on Thursday (January 30), during which they discussed the upcoming inaugural CyberSmart Conference, slated for February 11-12.

Inaugural CyberSmart Conference Slated for February 11-12
Members of the Police Civilian Oversight Authority pose with Citizen’s Corner Podcast guest, Assistant Commissioner of Police (ACP) Desmond Brooks (centre), of the Inspectorate and Professional Standards Oversight Bureau (IPROB). The PCOA team (from left) are Senior Director, Inspections and Monitoring, Andrew Beaumont; Communications and PR Manager, Karen Cadien; PCOA Chief Executive Officer, Otarah Byfield Nugent; and Legal Counsel, Sheldon Clarke.
Members of the Police Civilian Oversight Authority pose with Citizen’s Corner Podcast guest, Assistant Commissioner of Police (ACP) Desmond Brooks (centre), of the Inspectorate and Professional Standards Oversight Bureau (IPROB). The PCOA team (from left) are Senior Director, Inspections and Monitoring, Andrew Beaumont; Communications and PR Manager, Karen Cadien; PCOA Chief Executive Officer, Otarah Byfield Nugent; and Legal Counsel, Sheldon Clarke.

JCF Moves Ahead to Have All Police Stations ISO 9001 Certified
Prime Minister, Dr. the Most Hon. Andrew Holness (right), receives an update on crime fighting in Westmoreland from Commanding Officer of the Division, Superintendent Othneil Dobson, during a visit to the parish on Friday (Jan. 24), to hand over housing units under the New Social Housing Programme (NSHP).
Prime Minister, Dr. the Most Hon. Andrew Holness (right), receives an update on crime fighting in Westmoreland from Commanding Officer of the Division, Superintendent Othneil Dobson, during a visit to the parish on Friday (Jan. 24), to hand over housing units under the New Social Housing Programme (NSHP).

‘Gangs Are Not Your Friends’ – PM

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National Security

Public Urged to Rate Experience at Police Stations

The Jamaica Constabulary Force (JCF) is encouraging members of the public to rate their experiences after accessing services at police stations across the island. Assistant Commissioner of Police (ACP) Desmond Brooks, from the Inspectorate and Professional Standards Oversight Bureau, said that the JCF is interested in hearing from customers as it continues to make improvements to service delivery. “Some facilities...
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A Jamaica Defence Force (JDF) helicopter participates in a search and rescue mission as part of a national simulation of a mass casualty response at the Ken Jones Aerodrome in Portland on Thursday (January 23).
Health & WellnessNational Security

Country’s Mass Casualty Response Tested

Jamaica’s mass casualty response was tested on Thursday (January 23) with a full-scale simulation of a large plane crash and the subsequent search and rescue and medical attention of victims, at the Ken Jones Aerodrome in Portland.  The exercise was spearheaded by the Jamaica Defence Force (JDF) and the Ministry of Health and Wellness, with the involvement of several key...
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Captain of the Royal Bahamas Defence Force Communication Branch, Captain Carlon Bethell, at the Opening Ceremony of Exercise Event Horizon 2025 in downtown Kingston.
National Security

Jamaica Commended for Staging Exercise Event Horizon 2025

The Royal Bahamas Defence Force has commended its Jamaican counterpart for its staging of Exercise Event Horizon 2025. The exercise, which is currently under way, is the brainchild of the Jamaica Defence Force (JDF) Maritime Air and Cyber Command (MACC), is being praised as a forward-thinking approach to emergency response. Speaking with JIS News at the recently staged JDF Sail...
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Executive Officer, Maritime Air and Cyber Command (MACC) and Officer Conducting Exercise (OCE), Jamaica Defence Force (JDF), Commander Alvin Gayle, provides details about the National Oil Spill Response exercise, which will be conducted at the Kingston Harbour, during a recent JIS Think Tank.
National Security

JDF Stages Oil Spill Response Drill At Kingston Harbour

A simulation exercise to better prepare the county to respond to an oil spill will be conducted by the Jamaica Defence Force (JDF) this week. The exercise will take place along the eastern portion of the Kingston Harbour, which includes the Palisadoes area. It will test Jamaica’s National Oil Spill Response Plan. Executive Officer, JDF’s Maritime Air and Cyber Command...
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Executive Officer, Maritime Air and Cyber Command (MACC) and Officer Conducting Exercise (OCE), Jamaica Defence Force (JDF), Commander Alvin Gayle, provides information about the Mass Casualty Incident Response Exercise, during a recent JIS Think Tank.
National Security

JDF Conducts Emergency Plane Crash Simulation

The Jamaica Defence Force (JDF) will conduct a Mass Casualty Incident Response Exercise on January 23 as part of the activities under its ongoing Exercise Event Horizon 2025. The simulation exercise, which involves collaboration with regional and international partners, will test the emergency response to a large-scale airliner crash in the Portland/St. Mary offshore region. Executive Officer, Maritime Air and...
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Participants in the Ministry of National Security’s Case Management Strategy Programme (from left, front row) St. Alban’s Primary and Infant School students, 11-year-old Keshaun Raymond, and 10-year-old Jaylee Forbes, along with their parents, Winsome Malcolm (Keshaun’s mother), and Leroy Forbes (Jaylee’s father).
CommunityNational Security

Case Management Strategy Programme Positively Transforming Lives And Communities

The Ministry of National Security’s (MNS) Case Management Strategy Programme is being hailed as a transformational violence prevention and social intervention tool. This initiative represents a departure from using the physical presence of law enforcement in communities impacted by crime and violence as a primary deterrent and, instead, delving deeper into the root causes and creating specific strategies to rectify...
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Deputy Prime Minister and Minister of National Security, Hon. Dr. Horace Chang, addresses Friday’s (January 17) staging of the newly launched ‘Heightening Awareness to Combat Human Trafficking course at the Jewel Grande Montego Bay Resort and Spa in Rose Hall, St. James.
National Security

Gov’t Further Advancing Efforts to Combat Human Trafficking

The Government, through the Ministry of National Security, is further advancing efforts to combat human trafficking in Jamaica with the development of a National Trafficking in Persons (TIP) Policy.  Deputy Prime Minister and Minister of National Security, Hon. Dr. Horace Chang, made the announcement while addressing Friday’s (January 17) staging of the newly launched ‘Heightening Awareness to Combat Human Trafficking’...
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