Dr. Jaja Calls for Shift Towards Service Excellence
Chairman of the Jamaica Customer Service Association (JaCSA), Dr. Nsombi Jaja, is calling for a shift towards service excellence locally. She said that quality customer service is a critical component, which impacts every element of business. “Let us… create a tectonic shift in our mindset, attitudes and in our focus on customer service and service excellence. We have the power;...









