CAC Urges Consumers to be Vigilant When Making Purchases

The Consumer Affairs Commission (CAC) is urging consumers to be more knowledgeable, discriminating and vigilant when making purchases.

Speaking with JIS News, Communication Specialist at the Commission, Dorothy Campbell, encouraged shoppers to get value for their money, demand receipts and inquire about store policy as it relates to exchange, refund and warranty.

“Parents should remember that while they are engaging in all the shopping activities, such as getting the medical done, paying for registration, paying tuition fee and buying school supplies, to take the time to check their receipts,” Miss Campbell advised.

The receipt, she noted, is proof that an item was purchased and critical if they need to seek redress.

“Make sure your receipts reflect exactly what you have bought, the description of the items, how many of the items you have bought and the unit price or what you paid for each item…so that if there is a problem, you have your receipt to take back to the store to get a replacement, exchange or refund,” the Communication Specialist said.

In terms of electronic items, such as tablets and laptops, she advised persons to “have an expert accompany you to make the purchase to review the needs of those devices, and when you have paid for that item, make sure that you receive a warranty that indicates not just the time frame, but exactly what is covered.”

On the matter of the refund and return of items, Miss Campbell advised consumers to be vigilant and find out the policy of stores as it relates to returning an item, as there are provisions under the Consumer Protection Act (CPA), which allow persons to take back items and be refunded in the event that something goes wrong.

She cautioned consumers to ensure that items being returned are in the same condition that they were received and that receipts are provided as proof of purchase.

“If that store does not receive returned items for exchange or refund, take your money elsewhere because a good merchant is going to want to satisfy his customer who has a legitimate reason for exchanging or replacing an item,” she implored.

“The CAC wants to see behavioural change in our parents and consumers…we want to ensure that you think about your economic well-being, so that you get the best quality items for your money,” Miss Campbell added.

For further information on consumer-related issues or queries, persons can call the CAC at 906-5425, visit their website at www.cac.gov.jm or facebook page at www.facebook.com/cac.gov.jm.