JIS News

The Consumer Affairs Commission (CAC) will be relocating its head office from Seaview Avenue, Kingston to a more central location in the city.

CAC Chairman, Lorna Green, who made the disclosure at a recent media briefing at the Ministry of Industry, Investment and Commerce in New Kingston, said the move is part of efforts by the agency to improve the quality of service delivered to its clients.

She said discussions have started with the owners of a property that has been identified and the Ministry has approved plans for the relocation. She expressed hope for a successful conclusion to the negotiation with the owners.

Ms. Green said the decision to relocate arose out of discussions involving the Commissioners and employees, noting that “we feel we need to get more into the heart of what’s happening.”

“We…will be improving our visibility so that consumers can more readily feel our presence (thereby) ensuring that consumers have better accessibility to us,” she added.

Ms. Green said the agency will be making other improvements including: increasing the use of technology; addressing telecommunications matters and business practices deemed impediments to consumers; as well as enhancing collaboration with colleague agencies.

She advised that several cost recovery initiatives have been implemented. These include going paperless in conducting surveys, which she said “has saved tremendously on paper and printing and courier service.”

Ms. Green said the CAC is also exploring initiatives to offset operational expenses, particularly research-related activities.

“The Commission will be doing all in its power to ensure that Jamaican consumers…are protected,” she assured.

By Douglas McIntosh, JIS Reporter

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