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  • The strategy, he said outlines government’s plans to further boost the development of the industry, as well as further diversify the types of outsourcing services the country attracts as it is predicted that KPOs will grow at an average of 20 percent over the next four years.
  • He also outlined the four priorities of the plan which include policy and incentive framework, labour pool enhancement, infrastructure development strategy and market penetration which Mr. Hylton said would be executed with in tandem with the private sector, the industry’s major stakeholders.

Minister of Industry, Investment and Commerce, Hon. Anthony Hylton, says Cabinet has approved a national five year strategy to facilitate a structured expansion of the burgeoning Business Process Outsourcing (BPO) industry.

He was addressing a forum hosted by the Montego Bay Free zone Company at the Montego Bay Community College on March 26, which formed part of the free zone company’s 30th anniversary celebration under the theme, “BPO – exploring opportunities within the sector’.

Mr. Hylton was among speakers from the public and private sectors discussing gains made in developing Jamaica’s Knowledge Process Outsourcing (KPO) sector, and it’s potential to stimulate job creation and development in the Jamaican economy.

Pointing to the government’s initiatives in the BPO sector, Mr. Hylton said it had become necessary to develop “a strategic approach, at the national level, around which all government entities and private sector partners can coalesce.”

The strategy, he said outlines government’s plans to further boost the development of the industry, as well as further diversify the types of outsourcing services the country attracts as it is predicted that KPOs will grow at an average of 20 percent over the next four years.

“To achieve this, a five year strategic plan and a 12 month action plan have been developed to strengthen our competitiveness and maintain strong relations with pre-existing outsourcing companies, while ensuring that the country is poised to accept new opportunities,” Mr. Hylton stated.

 

He also outlined the four priorities of the plan which include policy and incentive framework, labour pool enhancement, infrastructure development strategy and market penetration which Mr. Hylton said would be executed with in tandem with the private sector, the industry’s major stakeholders.

There are currently 40 out sourcing companies focused on finance, accounting, human resources,  software development and outbound marketing  which created some 17, 000 new jobs locally with indications that the numbers will increase over the short run.

The Industry Minister also commended the Montego Bay Free Zone Company on the achievement of its 30th anniversary noting  “you have shown that you are a valuable partner in facilitating foreign direct investment, having risen to become one of the most sought after locations for BPOs in Jamaica and earning US$ 120 million (in 2014) alone.”