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The City of Montego Bay is now home to the new Business Process Industry Association of Jamaica (BPIAJ).

The association will ensure the proper representation of operations in the Business Process Outsourcing (BPO)/Information and Communications Technology (ICT) sector, and promote and enhance investment in an industry, which has become a major employer.

Speaking at the official launching ceremony on Friday (Nov. 9), at the Vistaprint location in Catherine Hall, Minister of Industry, Investment and Commerce, Hon. Anthony Hylton, congratulated the leaders and all stakeholders for successfully establishing the association, which he said, “is central to the growth of the BPO sector in Jamaica”.

“By organizing yourselves, you have not only enhanced Jamaica’s reputation in the world, you are bringing even greater definition and structural integrity, to ensure that we build a BPO industry that will be a global benchmark”, Minister Hylton  pointed out.

He further expressed the view that the formation of the BPIAJ was a clear indication that as a country, Jamaica is making solid progress in realizing the Vision 2030 Plan, of “creating an environment and reputation where ICT use and development substantially enhances national productivity, efficiency and wealth”.

“The BPIAJ is helping to bolster our profile in the global investment community.  Investors are attracted to structure, coherence and organization, and I am very confident that the BPIAJ will bring the requisite thought, leadership and collaboration to ensure that we build an industry that will marvel the world,” Mr. Hylton pointed out.

Adding his words of congratulations, Minister of Science, Technology, Energy and Mining, Hon. Phillip Paulwell, said the industry stakeholders must now come together to attract more business to the country.       

He emphasized that Jamaica can be the capital of ICT in the English-speaking Caribbean, and the entire Americas.

“If we were to claw back five per cent of the business that has gone to India or to the Philippines…we can only do that through cooperation, through collaboration and sharing information internally, so that we can attract the bigger prize from the external sources,” he stated.