JIS News

The Consumer Affairs Commission (CAC), will host a one-day workshop for persons involved in the trading of goods and services at the Jamaica Conference Centre in Kingston on Thursday, October 27.
The workshop will be held under the theme: ‘The Implications of the Consumer Protection Act for Businesses’.
Chief Executive Officer of the CAC, Dolsie Allen told JIS News that the workshop was being hosted in response to the concerns of members of the business community who said they knew little about the new Consumer Protection Act (CPA), which became effective on June 1, 2005 and had far-reaching implications for all businesses.
The workshop is targeted at retailers, car dealers, merchants, distributors, contractors, vendors, service providers, owners/managers of pharmacies and repair services. It will inform, educate and clarify issues relating to the specific nature of trade for participants. In addition, the CAC intends to deepen its relationship with the business community in order to extend the already established continuous dialogue between the agency and business owners/operators.
Businessman, Andre Hylton, told JIS News that he was excited about the prospects of educating his staff about the workings of the CPA in order to manage his business more efficiently through improved handling of customer complaints. “It is prudent that owners and operators of businesses arm themselves with information, or if they choose not to do so, it could prove detrimental to the profitability of their businesses,” he added.
Several dynamic speakers, including attorneys, Charmaine Patterson, Suzann Dodd, Donovan C. Walker and Andre Earle are slated to address issues such as, Misleading and Deceptive Conduct, Unfair Contracts and Warranties, Hire Purchase and ‘Conditional Sales’ and other matters governing retail trade of goods and services.
The consumer protection laws provide for redress and or sanctions on behalf of consumers who provide evidence to the Commission that they have been wronged. The CPA also empowers the CAC to hold extra-judicial hearings in the event that no amicable settlement has been reached.
The workshop package includes material, coffee break and lunch and attracts a cost of $3,000.00 per person or $2,500.00 per person for groups of five or more.

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