SLB Implements Key Changes to Improve Customer Service and Efficiency
The Students’ Loan Bureau (SLB) has implemented key organisational changes designed to improve customer service and efficiency as part of its wider rebranding exercise. In an interview with JIS News, Executive Director of the SLB, Nickeisha Walsh, indicated that the Bureau’s transformation is centred on enhancing customer experience. “One of the first things we did was to look at the...









