Cabinet has given approval for legislation to be tabled to abolish the Monarchy as Jamaica’s form of government and for the retention of the parliamentary Cabinet system. Minister of Legal and Constitutional Affairs, Hon. Marlene Malahoo Forte, made the disclosure at a Road to Republic Town Hall, held at Emancipation Park in New Kingston on Thursday (July 25). “Our research...

The Management Institute for National Development (MIND) continues its commitment to advancing transformation and modernisation in the public sector, through the upcoming Regional Public Sector Leadership Development Conference, scheduled for July 9 to 12, 2024. Themed: ‘Sustaining Public Sector Transformation through Leadership for Service Excellence’, the annual conference builds on the Government of Jamaica's Service Excellence Policy introduced in 2022....

Improved service delivery and the protection of consumer interest will remain a priority for the Office of Utilities Regulation (OUR) during 2024/25. Activities in the telecommunications sector will continue to be geared towards facilitating access to affordable fixed and mobile broadband and Wi-Fi services and promoting competitiveness to foster innovation and investment. These engagements are detailed in the Jamaica Public...

The Management Institute for National Development (MIND) will host its Annual Public Lecture under the theme ‘Navigating Compliance in the Digital Age: Implications for Businesses’, on Friday, April 26, from 10:00 a.m. to noon. The lecture supports the National Vision, National Outcome number six, which speaks to Effective Governance. This emphasises the need for transparent, accountable, and participatory governance structures,...

The level of service offered by public-sector entities will be assessed by mystery shoppers as part of Government’s Service Excellence Programmme. A mystery shopper is a person who poses as a real customer while evaluating the customer service provided by a company or organisation. Speaking at a recent Think Tank held at the Jamaica Information Service (JIS) head office in...

Public sector entities have demonstrated “enormous improvement” in the use of various technologies to improve service delivery. Speaking at a recent Jamaica Information Service (JIS) Think Tank, Principal Director of the Public Sector Modernisation Division (PSMD), Office of the Cabinet, Karlene McKenzie Spencer, said innovation is one of the features being promoted under the Service Excellence Programme, which aims to...

The Government has developed several mechanisms to monitor and evaluate ministries, departments and agencies (MDAs), as part of its Service Excellence Programme.  The Programme aims to improve service delivery with a focus on the quality of outputs and customer satisfaction.  Since launching the Service Excellence Policy in July 2022, the Office of the Cabinet, through the Public Sector Modernisation Division...