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Utility Providers Pledge Full Support to Our Consumer Outreach

By: , March 13, 2015

The Key Point:

The Office of Utilities Regulation’s (OUR) Parish Connections, a year-long series of consultations aimed at boosting its consumer outreach effort, is receiving the full support of the island’s major utility providers.
Utility Providers Pledge Full Support to Our Consumer Outreach
Photo: Donald Delahaye
Director General of the Office of Utilities Regulation (OUR), Albert Gordon (2nd right), joins hands in partnership with representatives of the major service providers, at the recent launch of the OUR’s series of consultations dubbed: Parish Connections, at the Knutsford Court Hotel in New Kingston. From left are: Director of Carrier and Regulatory Affairs, Columbus Communications (FLOW) Andrew Lee; Regional Regulator at LIME, Charles Douglas; Director of Customer Solutions at Digicel, Patrick King; Director of Communications at Jamaica Public Service Company (JPS), Winsome Callum; and Director of Communications at the National Water Commission (NWC), Charles Buchanan.

The Facts

  • At the launch held recently at the Knutsford Court Hotel in New Kingston, representatives of the Jamaica Public Service Company (JPS), National Water Commission (NWC), Digicel, LIME and Flow, gave their commitment to having a presence at the meetings.
  • Director of Customer Solutions at Digicel, Patrick King, noted that the initiative, which got underway on March 5, provides another opportunity to interact directly with consumers.

The Full Story

The Office of Utilities Regulation’s (OUR) Parish Connections, a year-long series of consultations aimed at boosting its consumer outreach effort, is receiving the full support of the island’s major utility providers.

At the launch held recently at the Knutsford Court Hotel in New Kingston, representatives of the Jamaica Public Service Company (JPS), National Water Commission (NWC), Digicel, LIME and Flow, gave their commitment to having a presence at the meetings.

Director of Customer Solutions at Digicel, Patrick King, noted that the initiative, which got underway on March 5, provides another opportunity to interact directly with consumers.

Regional Regulator at LIME, Charles Douglas, said the meetings will enhance communication with consumers, providing the company with an opportunity to better serve the public.

Director of Communications at the NWC, Charles Buchanan, said he is looking forward to the sessions, which he said, should be productive and beneficial, while Director of Communications at JPS, Winsome Callum, noted that the face-to-face interaction is in keeping with the communication model used by her company.

Director General of the OUR, Albert Gordon, informed that the Parish Connections “will provide consumers with the information that will increase their levels of awareness, thereby allowing them to play a more active role in ensuring that they are getting value from service providers as we move forward.”

He said he is pleased with the level of partnership and support from the utility companies which, he said, is important in enabling the OUR to more efficiently and effectively carry out its duties as a regulator.

The consultation series, which also involve the Consumer Affairs Commission (CAC) and the Consumer Advisory Committee on Utilities (CACU), is underway in Hanover and Westmoreland, and will continue in these parishes up to the end of March.

The sessions continue in April in St. Elizabeth; Manchester in the summer; St. Catherine and Clarendon in September; St. Thomas in November; and St. Mary in January 2016.

Last Updated: March 13, 2015

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