Judiciary Working to Streamline Core Processes

Jamaica’s judiciary is working to streamline its core processes by leveraging technology to enhance access, efficiency and fairness in the judicial system as part of its recently launched Strategic Business Plan for 2024 to 2028.

Director of the Court Administration Division (CAD), Tricia Cameron-Anglin, who outlined the strategic plan during the recent launch, noted that the first pillar to be addressed focuses on improving court proceedings to administer justice impartially and efficiently.

“To ensure the sustainability of the gains made over the last five years and solidify our service quality, we recognise that the traditional model of courtroom proceedings is no longer sufficient to meet the evolving needs of our stakeholders. Therefore, we will undertake initiatives to modernise our core processes and leverage technology and innovation,” she said.

Mrs. Cameron-Anglin added that state-of-the-art case management systems and other technology options will be utilised to digitise case files, automate routine tasks, and improve data accuracy and accessibility.

“By implementing electronic filing and remote hearing technologies, we will reduce administrative burdens, expedite case processing and provide greater convenience for all users. Judicial education and training will be prioritised to ensure that our judges and court staff are equipped with the skills and knowledge needed to properly integrate and fully utilise these new technologies,” she informed.

The CAD Director further indicated that the strategic plan outlines initiatives to attract, retain and develop top talent across all levels and specialisations of the judiciary.

“By fostering a culture of inclusivity, diversity and collaboration, it is our intention to harness the full potential of our human capital and unleash innovation and creativity,” she said.

The Judiciary, working primarily through the CAD, will also implement initiatives to modernise and optimise its administrative processes from case intake to disposition.

Mrs. Cameron-Anglin highlighted that, under the second pillar of the strategic plan, the streamlining of court processes and infrastructure will be addressed, following comprehensive case reviews, to identify bottlenecks, inefficiencies and opportunities for improvement.

“By redesigning workflows, standardising procedures and implementing performance metrics, it is intended that productivity will be enhanced, operating costs will be reduced, and resource allocation will be optimised. We will invest in upgrading our physical infrastructure, including courthouses, abilities and courtroom technologies, to create environments that are more conducive to the administration of justice and in keeping with our world-class vision,” she said.

Mrs. Cameron-Anglin pointed out that under pillars three and four of the plan, the judiciary will address the areas of strategic leadership and governance, and place emphasis on prioritising stakeholder engagement.

“We will cultivate a culture of leadership at all levels of our organisation, empowering judges, court administrators and staff to lead with integrity, innovation and accountability. Governance mechanisms will be strengthened in line with our core values. Integral to this iteration of the strategic business plan are discrete initiatives to enhance communication, collaboration and feedback with all stakeholder groups and the wider community.

We will use multiple channels, including social media, public forums and stakeholder surveys, to solicit input, disseminate information and foster dialogue on key issues affecting our sector,” the Director outlined.

She added that the strategic plan remains a ‘living document’ and will be responsive to the ever changing local and international environments.

The digital version of the Judiciary’s Strategic Business Plan is available on the Supreme Court’s website, www.supremecourt.gov.jm.