Jamaicans responding well to Public Sector Customer Service Competition

The Public Sector Modernisation Division (PSMD) of the Cabinet Office is reporting that members of the public are responding positively to the Public Sector Customer Service Competition.
In an interview with JIS News, Acting Chief Standards and Monitoring Officer of the Division, Michele Gordon-Somers, stated that “things are going extremely well. members of the public have really shown that they are willing to vote and nominate the entities at which they have received excellent customer service. To date we have received in excess of 5,000 nominations which is really an improvement over last year.”
She said that the competitive spirit among the public sector agencies has intensified and is encouraging citizens to continue to nominate the agencies that look out for the best interest of customers, and are alert to their needs.
Persons can vote online at www.cabinet.gov.jm or www.jis.gov.jm, call toll free at 1-888-991-2752 or complete nomination forms at public sector agencies island-wide.
The main categories are: Best Customer Service entity, the winner of which will receive the Prime Minister’s Trophy and a cash award of $300,000; and the Most Improved Customer Service entity, which will win $200,000 and the Cabinet Secretary’s Trophy. There is also the category for the Most Creative/Innovative Agency, which will receive $150,000 and the Jamaica Civil Service Association Trophy.
The Best Customer Service Officer will receive $20,000 and a plaque, while there are also departmental prizes for Best Hospital, Post Office, Police Station, National Insurance Scheme Office, and Inland Revenue Office among others.
The competition ends on December 30, 2010, and the winners will be announced in June 2011.