Jamaicans Encouraged to Vote in Public Sector Customer Service Competition

Jamaicans are being encouraged to vote for the entities and individuals of their choice in the Public Sector Customer Service Competition 2014/15. Deadline for voting is March 31, 2015.

This is a biennial event staged by the Cabinet Office, through the Public Sector Transformation and Modernisation Unit, and represents the special emphasis placed by the Government on quality service delivery within the public service.

Speaking at a JIS ‘Think Tank’ on Wednesday, January 28, at the agency’s head office in Kingston, Modernisation Specialist, Office of the Cabinet, Michele Gordon Somers, said persons can cast their votes for the public sector entities they believe offered the best service, as well as for the public sector officer who delivered the most outstanding customer service.

She added that persons can vote at the various organizations or go online at: www.cabinet.gov.jm  or call 1-888-991-2752.

“We want to hear from you. We want to know where we are doing well. We want to know where we can do better and this feedback can be very useful for us, because we are able to reconfigure our services to please you even better,” she said, noting that customers can nominate any public sector entity, as they are not restricted to the facility at which they are doing business.

Mrs. Gordon Somers noted that trophies and cash prizes will be awarded to the winners of the Competition. The Best Customer Service Entity will receive the Prime Minister’s Trophy and a cash award of $300,000, the Most Improved Customer Service Entity will receive the Cabinet Secretary’s Trophy and $150,000, while the winner of the Most Creative/Innovative Entity will receive the Jamaica Civil Service Association Trophy and $100, 000.

Additionally, she said the Most Responsive Entity, a new category in this year’s competition, will receive the Jamaica Customer Service Association’s Trophy and $50,000.

The Modernisation Specialist said winners in the ‘Best of Like Entity’ category will receive 40,000, while some entities will receive $50,000, depending on their categories. She said the Best Customer Service Officer will receive a trophy and $20,000.

Meanwhile, Mrs. Gordon Somers said an islandwide survey will be conducted to determine the level of service by entities.

“We expect to call at least 1,500 customers islandwide and we would like to encourage all customers to participate in the telephone survey, because it is important for us to understand where it is you are experiencing excellent service,” she said.