Government to Increase Rollout of Service Excellence Programme
By: , February 15, 2024
Photo: Donald De La Haye
Governor-General, His Excellency the Most Hon. Sir Patrick Allen, enters Gordon House to deliver the Throne Speech to open the 2024/25 Parliament Year on Thursday (February 15). Immediately behind the Governor-General are (from left) Police Commissioner, Major General Antony Anderson; Chief of Defence Staff, Rear Admiral Antonette Wemyss-Gorman and Clerk to the Houses of Parliament, Valrie Curtis. In front is Marshal to the Houses, Captain Wayne Blake.The Full Story
The Government is committed to increasing the rollout of the Service Excellence Programme across all ministries, departments, and agencies (MDAs) in the fiscal year 2024/2025.
“As we envision the Jamaica we all want, customer-centric service must be the hallmark,” Governor-General, His Excellency the Most Hon. Sir Patrick Allen, said while delivering the 2024/2025 Throne Speech in Gordon House, today (February 15).
He noted that key components of the Programme include Service Delivery Minimum Standards, Complaints Management, People Engagement, Communication and Change Management.
Prime Minister, the Most Hon. Andrew Holness, launched the Service Excellence Policy in 2022, which outlines key principles and minimum standards for all government entities as well as the mechanism by which service excellence will be institutionalised in all MDAs.
The goal is to create a culture of service excellence across the public sector, which drives the delivery of services that meet and exceed citizens’ expectations.
In the meantime, the Governor-General also outlined some of the accomplishments and plans of the Office of the Prime Minister.
He pointed out that through the Government Wide Area Network and National Broadband Project, 14 parish courts, 8 police stations,14 Municipal Corporations, 49 MDAs and 662 educational institutions and places of safety have been provided with dedicated internet access.
The JamaicaEye security camera network has also been expanded.
“In the digital age, verifiable, credible, accurate, and contextualised government information is a priority. To this end, the Government supported 41 ministries, departments and agencies in their adoption of the Records and Information Management Policy; developed a National Archives and Records Management Bill; and established a fact-checking website,” the Governor-General noted.
The 2024/2025 Throne Speech was delivered following the customary ceremonial opening of Parliament.
The theme for the speech was ‘Towards a Peaceful, Productive and Prosperous Jamaica’.