JCDC And JaCSA Sign Mou To Strengthen Jamaica Customer Service Poetry Competition Partnership
By: , October 13, 2024
Photo: Yhomo Hutchinson
Deputy Chairman, Jamaica Customer Service Association (JaCSA) and Chair, National Customer Service Week (NCSW), Richard Rowe (left), and Executive Director, Jamaica Cultural Development Commission (JCDC), Lenford Salmon, shake hands following the signing of a Memorandum of Understanding (MOU) to formalise the entities’ partnership in coordinating the annual Jamaica Customer Service Poetry Competition. The MOU was signed during a brief ceremony at the JCDC’s head office in Kingston on Friday (October 11).The Full Story
KINGSTON, Oct. 13 (JIS):
A Memorandum of Understanding (MOU) has been signed to strengthen the stakeholder partnership supporting the annual Jamaica Customer Service Poetry Competition.
The competition, jointly organised by the Jamaica Customer Service Association (JaCSA) and Jamaica Cultural Development Commission (JCDC) whose representatives signed the MOU, is open to primary, secondary and tertiary students.
They are invited to draft and submit poems reflecting the theme for each year’s observance of National Customer Service Week (NCSW), with the category winners each receiving a trophy and cash prize.
The MOU formalises the partnership between the two organisations in coordinating the competition, which is a highlight of the annual NCSW activities and Service Excellence Conference, which are staged in October each year.
JCDC Executive Director, Lenford Salmon, and JaCSA Deputy Chairman and NCSW Chair, Richard Rowe, signed the MOU during a ceremony at the Commission’s head office in Kingston on Friday (October 11).
Speaking during the signing ceremony, Mr. Rowe expressed appreciation for the longstanding partnership with the JCDC in engaging students in the area of customer service.
“This is an opportunity for them (students) to express themselves and allow Jamaica to see customer service and service excellence through their eyes. So we are really happy about this partnership and the possibilities that exist with our young people,” he said.
In his remarks, Mr. Salmon said the JCDC is happy to assist with raising awareness about the importance of service excellence.
“Once we instill good customer service in them, it reflects greatly on our future experiences,” he said, adding that the Commission will lend its expertise in cultural development and talent nurturing.
For this year’s competition, students were invited to submit poems reflecting the theme for NCSW, from October 6-12: ‘Service Excellence: Taking Jamaica Above and Beyond’. The winners will be announced shortly.