Finance Ministry Hosts ‘At Your Service’ Expo for Customer Service Week

The Ministry of Finance and the Public Service brought its services directly to the public on Wednesday (October 9) during the second staging of its ‘At Your Service’ Expo.

The event, which took place at the AC Hotel by Marriott Kingston, is a key event in celebration of Customer Service Week.

It showcased diverse services offered by the Ministry’s divisions, departments and agencies, reinforcing their commitment to service excellence.

The Expo provided customers with a unique opportunity to engage directly with representatives from different governmental sectors, allowing for immediate feedback and interaction.

Acting Director of the Ministry’s Corporate Communications and Public Relations Branch, Shakiel Rochester Shorter, said the decision to stage another Expo was intended to demonstrate to clients that “we are committed to customer service and that we are driven by service excellence”.

“We asked our customers to hold us accountable to set standards, and we [wanted] to hear from them,” she added.

Mrs. Rochester Shorter said last year’s Expo received positive feedback, highlighting its success in connecting citizens with government services.

“We have testimonials of individuals hearing about the Expo, visiting various booths, and were able to do business with the Government,” she added.

In addition to showcasing services, the Expo aims to educate the public about the tools and processes implemented by the Ministry to enhance customer experience.

“We want to continuously educate the public about the Ministry’s tools and processes which we have implemented to improve our service experience. The Ministry wants individuals to understand the connection between its divisions, departments and agencies,” Mrs. Rochester Shorter stated.

The At Your Service Expo featured a variety of activities designed to engage participants and promote awareness about government services.

In addition to interactive booths, attendees also benefited from informative presentations and opportunities for direct dialogue with Ministry representatives.

Agencies represented at the event included the Students’ Loan Bureau, Financial Investigations Divisions, Tax Administration Jamaica, Development Bank of Jamaica, and Jamaica Stock Exchange.

Persons were able to do business with these organisations on the spot, providing a unique experience for attendees.

Jamaicans who are eligible to benefit from the newly launched Reverse Income Tax Credit, were also able to sign up or get more information about the grant.

The Expo reflects the Finance Ministry’s ongoing commitment to improving service delivery and fostering a culture of excellence within the public service.

It not only showcases what the Ministry has to offer but also emphasises its dedication to listening to the needs of Jamaican citizens.