COJ Improves Services To Stakeholders (JIS)

KINGSTON, July 18 (JIS):

The Companies Office of Jamaica (COJ) continues to make improvements to better serve its stakeholders, addressing key challenges in conducting business with the office.

Chief Executive Officer (CEO) and Registrar of Companies at the COJ, Shellie Leon, told JIS News that in recent months, “the COJ has engaged in extensive consultations with its stakeholders to identify pain points and areas for improvement”.

One of the primary challenges identified was the lengthy transaction times.

Responding to this feedback, the COJ has launched a series of new services aimed at streamlining processes and facilitating easier interactions for businesses and individuals.

Among those that have been introduced are the company’s e-ticketing and lobby services.

Speaking at a JIS ‘Think Tank’, today (July 18), the CEO informed that the introduction of an e-ticketing system allows customers to register for a virtual ticket online, view their position in the queue, and receive SMS notifications when their ticket number is called and when the transaction is completed.

To address the needs of customers making quick stops for simple transactions, the COJ has also revamped its lobby services, Ms. Leon said.

She noted, for instance, that “individuals needing certified copies of their articles of incorporation to open a bank account can now obtain these documents directly in the lobby, bypassing the need to wait for a customer-service representative”.

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In addition to these services, the COJ also implemented a Floor Walkers Programme that is particularly beneficial for small-business owners.

“We have many small business persons who require hand-holding. Oftentimes they would come to our office with incomplete forms [and it is the role of our] Floor Walkers to engage with these customers, providing the necessary support to ensure forms are completed accurately and efficiently,” Ms. Leon explained.

As the COJ continues to improve service delivery, its future plans include further enhancements to its online portal, additional training for staff to ensure the highest level of customer service, and continued engagement with stakeholders to identify new opportunities for improvement.

The initiatives currently under way are anticipated to be fully operational by June 2025.

For more information about the new services and other initiatives, persons can  visit the COJ website at https://www.orcjamaica.com/ or call (876) 908-4419-26.