May Pen Police Station Voted the Best

Head of the Clarendon Police Division, Senior Superintendent Michael Bailey and his team are still celebrating after the May Pen Police Station was recognized as ‘The Best Police Station’ in the recently held Public Sector Customer Service Awards competition.

The station won in the ‘Best of Like’ category which is reserved for selected entities that have high public contact and serve customers from various locations, branches, or parish offices across Jamaica. Winners are chosen based on the level of voting by members of the public island-wide. The judges then assess the data and confirm the locations that received the most votes. The winners in this category received J$40,000 and a plaque of recognition.   

“I am grateful and would like to commend the staff who have worked hard and allowed the division to be so successful,” Superintendent Bailey said.

He informed that several new strategies were implemented in the Division, which placed the station in a favourable position to secure the award.  One of these is a ticketing system implemented at the May Pen Police Station.

“Not only do our customers get a ticket to wait, there is also someone who assesses the customers and those who have urgent matters are dealt with first,” Superintendent Bailey explained.

He said that the officers who are more capable of delivering the best customer service are those who interact with the customers in the reception area. These officers also received additional training in customer service.

“We also do training of our staff, through workshops and seminars each week; assessing the orders from the Commissioner of Police, new directives, new policies and prepare the staff accordingly,” Superintendent Bailey informed.

He pointed out that the May Pen Police do their usual community policing in Clarendon, in an effort to increase the residents’ confidence in the Police and to rid the parish of gangs.

The officers work assiduously with the youth, through their Community Safety and Security Unit that is responsible for improving and forming new youth clubs, neighbourhood watches and citizen associations. They also ensure that in each police district, there are at least two meetings per week.

“At these meetings we bring to the residents an update of our policing activities and we try to get their input on what is happening and what they would like to see done in an effort to build our partnership,” the Senior Superintendent shared.

He also informed that a farmers’ watch and a business watch, similar to the neighbourhood watch, are among new strategies planned for Clarendon. These are in response to praedial larceny problems and crimes committed against the business community.