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In a move to provide a more efficient and friendlier customer service environment for its clients and stakeholders, the Rural Agricultural Development Authority (RADA), today (January 16), launched its citizens’ charter, at the agency’s offices on Old Hope Road.
Speaking at the event, Agriculture and Lands Minister, Roger Clarke said that the charter would assist the Authority in its drive to achieve economic growth and stability through agricultural development.
“The core business of RADA is to be the leader in the drive towards achieving national economic growth and stability through agricultural development. To achieve these objectives however, demands a level of interaction which gives our clients that sense of belonging, which motivates and gives confidence to enable them to produce,” he stated.
The Agriculture Minister further noted that this charter represents the agency’s recognition of the importance of its clients and the high regard in which they are held.
Meanwhile, Executive Director of RADA, Albert Shand, said that the citizens’ charter was created based on the recognition that the agency needed to maintain a consistently high standard of service delivery and professionalism.
“We recognize the need to maintain a consistently high standard of conduct in the delivery of service to our customers. The citizens’ charter is a public declaration of our commitment to good governance and articulates our commitment to a superior service and assures our customer of the treatment that they can reasonable expect in their interface with the Authority on a daily basis,” he noted.
The Executive Director further urged members of staff to uphold the principles that are outlined in the charter.
Under the charter, RADA intends to provide and deliver high quality service that is accessible, timely, efficient, appropriate, and non-discriminatory.
The citizens’ charter forms part of the government’s public sector modernization programme, which is being ably spearheaded by the Cabinet Office. In formulating the charter, the Human Resource Development Division of the Ministry worked closely with the Standards and Monitoring Unit of the Office of the Prime Minister as well as staff members on a unit-by-unit basis, in order to enlist their participation in the change process.
To date some 100 government agencies have already established a citizens’ charter.