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JIS News

The Percy Junor Hospital in Manchester will be launching its Customer Charter on June 28, as part of several activities to commemorate its 60th anniversary.
For Chief Executive Officer, Stanhope Scott, the launch of the charter is a defining moment in the history of the medical institution, which is striving to be the “best customer friendly” hospital in the island.
“The occasion is so timely given that we are celebrating our 60th year in healthcare service delivery,” he told JIS News, adding that a ceremony to mark the occasion would commence at 10:00 a.m.
The Customer Charter will outline in detail, the responsibility and service standards expected to be provided by the hospital to customers and also, will include the rights and responsibilities of customers.
Meanwhile, the function will also honour members of the Hospital Improvement Project Committee, which comprise staff and community members, for their contribution to the tiling of the entire hospital. A plaque will also be unveiled in recognition of their contribution to the project, which started two years ago and was completed at a cost $2.36 million.
June 28 is also designated customer appreciation day at the hospital, where all wards will be opened to the public and a variety concert will be staged, starting at 3:00 p.m. “We will extend appreciation to all patients, visitors and stakeholders and staff alike. We are looking forward to having a wonderful day,” Mr. Scott said.
The CEO also took the opportunity to laud staff for their continued support and team spirit approach to the development of the hospital.
The Percy Junor Hospital was completed in 1945 and handed over to the government of Jamaica by the late Percival Junor, a Manchester businessman and Justice of the Peace.
The type C hospital, which offers selected surgical services in addition to medical, paediatric and maternal care, sits on eight hectares (20 acres) of land.
The hospital serves residents in the parishes of Clarendon, Manchester, Trelawny and St. Ann.