Manpower and Maintenance Services Launches Customer Service Charter

Director of Industrial Relations and Allied Services in the Ministry of Labour and Social Security Errol Miller, has noted that training and employment is very important to the Government of Jamaica.
Mr. Miller, who represented the Minister of Labour and Social Security, Pearnel Charles, was speaking at the launch of Manpower and Maintenance Services Limited’s Customer Service Charter, yesterday (April 2) at Manpower Centre on Eureka Road.
The Director also noted that the Ministry was committed to the partnerships with Heart Trust/NTA and a number of other training entities to continue to provide training of the highest quality.
“We need to remember that we are not just supplying local demand but we are living in a global village where the demand for labour services comes from almost every corner of the globe,” he said.
“We have the workers and we can supply the demand, but we need to ensure that we are able to compete with the best of them and that competition means that we have to be clear in our customer services element as well,” he added.
In addition, Mr. Miller noted that the Ministry recognises that a good customer service charter is a major step in achieving a cohesive work environment with both internal and external clients and to achieve competitiveness in the global economy.
Meanwhile, he congratulated Manpower and Maintenance Services Limited on the launch of its customer service charter, noting that it is an “expression of Manpower’s continued commitment to further improving the quality of services offered to its existing and potential clients.”
Chief Executive Officer of Manpower and Maintenance Services, Audrey Hinchcliffe noted that “as entrepreneurs our bottom line is influenced by the fact that we must be easy to do business with.”
“You (customers) must expect good service. We therefore hope our charter will demonstrate our willingness to be accountable and hold us together in a long and rewarding working relationship,” Mrs. Hinchcliffe said.