Cornwall Regional Hospital Streamlining Registration Process


With an average of 200 patients turning up at its Accident and Emergency Department on a daily basis for treatment, the Cornwall Regional Hospital is streamlining the registration process to ease the pressure on staff.
Chief Executive Officer (CEO) of the institution, Everton Anderson told JIS News that the department was established to deal with emergencies and major cases, but what was happening in most hospitals, was that they were being crowded by persons with minor injuries and illnesses.
At the Cornwall Regional Hospital, a number of measures have been put in place to assist the department.
“We have doubled the medical staff to 16 doctors, and have introduced a triaging system,” Mr. Anderson explained, adding that these, plus educating the public, should help in easing the pressure and create better co-operation between hospital staff and patients.
The CEO explained that triaging would separate and classify patients based on their illness. On arrival, patients are directed to the triaging doctor, who prioritizes their condition and assigns each a colour.
“Red indicates a life-threatening case that must be seen immediately; pink is very urgent but not life-threatening; yellow is urgent and is to be seen as soon as possible, while green is non-urgent and the patient can wait,” Mr. Anderson explained.
He is appealing to patients with minor ailments, to visit their nearest health clinic as a first point of contact, so that the accident and emergency department of the hospital could handle the more critical cases. He added that the department would be referring non-urgent cases to primary care centres for treatment. The CEO noted that on weekends, public holidays and at nights when the clinics were closed, non-urgent cases would be seen at the department, but the wait could be long.
“Once there is a general understanding that this is how the department operates, I think the public might become more tolerant of the longer waiting periods,” Mr. Anderson said.

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