CAC Secures More Than $17 Million for Aggrieved Consumers

The Consumer Affairs Commission (CAC) has secured in excess of $17 million on behalf of aggrieved consumers since the start of the 2007/08 financial year in April. Chief Executive Officer (CEO) of the CAC, Dolsie Allen told JIS News that the agency has settled 90 per cent of the more than 2,000 complaints received since April.
Noting that a major complaint regarded the purchase of used cars, Mrs. Allen encouraged consumers “to be more responsible in their purchasing decisions when disposing of funds especially on high value investments such as motor vehicles”.
The CEO stressed the need for a certified or experienced mechanic to be present during the time of transaction and/or purchase to assess the vehicle and identify any existing problems or defects.
She further advised consumers to “shop around, go to several car marts and check out the prices, the type of vehicle, and most importantly, the terms and conditions of the contract before you make a purchase.”
In the meantime, several complaints were also filed in the furniture and appliance category, which according to Mrs. Allen, was an indication that persons do not take the time to properly examine items for defects.
She stressed the need for consumers to read tip sheets that are provided at furniture and appliance stores, “as these can guide you in your purchase decisions.”
“We are encouraging consumers to act quickly when things go wrong.do not wait for days to pass or weeks before making a complaint to the vendor,” Mrs. Allen advised, adding that this will minimize problems or delays in cases where there are requests for exchanges or refunds.
Meanwhile, the CEO said that there has been a reduction in the number of complaints, since more persons are calling the CAC for advice before making purchases. She credited the increase in consumer awareness to the Commission’s aggressive public education outreach programme. Mrs. Allen appealed to consumers to be mindful of their rights and “take more care in their shopping decisions.”