Tourism Awards to be Given March 4

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Story Highlights

  • The Ministry of Tourism will be recognising individuals and organisations in the sector that demonstrate best practices and offer excellent customer service on Saturday, March 4.
  • This will be done at the National Tourism Service Excellence Programme (NTSEP) awards ceremony to be held at the Hyatt Ziva Rose Hall in Montego Bay, St. James.
  • Nominations for the NTSEP awards closes at 4:00 p.m. today (February 3). The semi-finalists will be announced on Tuesday, February 21.

The Ministry of Tourism will be recognising individuals and organisations in the sector that demonstrate best practices and offer excellent customer service on Saturday, March 4.

This will be done at the National Tourism Service Excellence Programme (NTSEP) awards ceremony to be held at the Hyatt Ziva Rose Hall in Montego Bay, St. James.

The tourism awards aim to promote performance excellence and exceptional customer service delivery, which are integral to the continued growth of the tourism product.

In an interview with JIS News, Acting Executive Director at the Tourism Product Development Company (TPDCo), Joy Roberts, explained that the award is a component of the NTSEP, which is implemented by TPDCo and financed by the Tourism Enhancement Fund (TEF).

She pointed out that the programme is intended to select, showcase and award the best in service excellence in order to establish internal benchmarks for the categories of businesses in the tourism industry.

“Research has shown that one of the greatest assets for Jamaica is our people and this relates to the service they give…that smile they give and that extra touch that they give. We believe that can propel more visitors to our island. And so, we want to emphasise how important service is by rewarding those persons who offer exemplary service,” Mrs. Roberts said.

She pointed out that the persons or entities nominated may range from room service operators to major companies in Jamaica.

“There is no barrier to entry, everybody can enter as long as you are in the tourism industry…you can be nominated by your employer, human resource personnel, somebody in your company or maybe even a visitor, guest or client,” she outlined.

Mrs. Roberts added that nominations are therefore accepted from the accommodation sector, attractions and places of interest, ground transportation and tour operations, craft markets and craft vendors, customs officers, immigration officers, red cap porters and airport staff.

Nominations for the NTSEP awards closes at 4:00 p.m. today (February 3). The semi-finalists will be announced on Tuesday, February 21.

On March 4, the winners for both the individual and organisation categories will be announced and awarded.

Further details about the awards and guidelines regarding nomination may be accessed on the Ministry’s website at: www.mot.gov.jm or TPDCo’s at www.tpdco.org.

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